What are the technical requirements to run MedBridge?

Browser requirements

• For the best experience, MedBridge recommends using the latest version of Google Chrome.
• MedBridge requires that javascript and cookies are enabled.
• For enterprise environments, MedBridge may need to be added to your trusted sites.
• For environments with hosted web browsers (e.g. Citrix), MedBridge must be configured as a trusted site in the hosted browser platform.

MedBridge is supported on the following web browsers:

• Google Chrome 58+
• Firefox 52+
• Safari 10+
• Internet Explorer 11+

Please visit www.supportdetails.net to check your browser version.

Computer Requirements

Computers must have a minimum of the following specifications:

• Intel Core 2 Duo
• 4 GB of RAM

Screen Resolution

1024 X 768 pixels or higher.

Internet Speed

Full site functionality requires a bandwidth of 700 kbps or more.

Speedtest

Email

• Emails are delivered from SendGrid servers.
• Emails are all from the medbridgeed.com domain.

Whitelisting

If a element fails to load there may be a issue with security settings on the browser.

The following domains need to be whitelisted to access MedBridge and its videos:

• *.medbridgeeducation.com
• *.medbridgeed.com
• https://video-medbridge.akamaized.net/

The following IP addresses and domains need to be whitelisted to receive transactional emails from Mailgun and SendGrid:

• 198.21.1.80
• 208.117.56.79
• mg.medbridgeed.com

The following Mailchimp IP addresses need to be whitelisted to receive email campaigns:

• 205.201.128.0/20
• 198.2.128.0/18
• 148.105.0.0/16

The following email addresses need to be whitelisted to receive email campaigns:

• contact@medbridgeed.com
• rachel@medbridgeed.com

Android

MedBridge supports Jelly Bean/v4.1 and above. This translates to Android SDK level 16.

iOS

MedBridge supports iOS version 9 and above.

For additional assistance, please contact MedBridge Support at support@medbridgeed.com or give us a call at 206-216-5003.