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What are the technical requirements to run MedBridge?

Browser requirements

  • For the best experience, MedBridge recommends using the latest version of Google Chrome.
  • MedBridge requires that javascript and cookies are enabled.
  • For enterprise environments, MedBridge may need to be added to your trusted sites.
  • For environments with hosted web browsers (e.g. Citrix), MedBridge must be configured as a trusted site in the hosted browser platform.

MedBridge is supported on the following web browsers:

  • Google Chrome 58+
  • Firefox 52+
  • Safari 10+
  • Internet Explorer 11+

Please visit www.supportdetails.net to check your browser version.

Computer Requirements

Computers must have a minimum of the following specifications:

  • Intel Core 2 Duo
  • 4 GB of RAM

Screen Resolution

1024 X 768 pixels or higher.

Internet Speed

Full site functionality requires a bandwidth of 700 kbps or more.

Speedtest

Email

  • Emails are delivered from SendGrid servers.
  • Emails are all from the medbridgeed.com domain.

Whitelisting

If an element fails to load there may be an issue with browser security settings.

The following domains need to be whitelisted to access MedBridge and its videos:

  • *.medbridgeeducation.com
  • *.medbridgeed.com
  • https://video-medbridge.akamaized.net/

The following IP addresses and domains need to be whitelisted to receive transactional emails from Mailgun and SendGrid:

  • 198.21.1.80
  • 208.117.56.79
  • mg.medbridgeed.com

The following ActiveCampaign IP address ranges need to be whitelisted to receive email campaigns:

CIDR Start of Range End of Range
173.236.20.0/24 173.236.20.2 173.236.20.254
192.92.97.0/24 192.92.97.2 192.92.97.254
52.128.40.0/21 52.128.40.0 52.128.47.255

The following email addresses need to be whitelisted to receive email campaigns:

  • contact@e.medbridgeed.com
  • medbridge@e.medbridgeed.com

Android

MedBridge supports Jelly Bean/v4.3 and above. This translates to Android SDK level 18.

iOS

MedBridge supports iOS version 9 and above.

For additional assistance, please contact MedBridge Support at support@medbridgeed.com or give us a call at 206-216-5003.