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Table of Contents
For the optimal experience, MedBridge recommends that users connect using the following web browsers:
Browser | MedBridge | Telehealth |
---|---|---|
Chrome (latest version +1 below) | check_circle | check_circle |
Safari 13 | check_circle | check_circle |
Firefox (latest version +1 below) | check_circle | check_circle |
Please visit www.supportdetails.net to check your browser version.
MedBridge | Telehealth | |
---|---|---|
Recommended | 1 Mbps | 1.2 Mbps |
Minimum | 700 kbps | 1 Mbps |
Please visit Speedtest to check your bandwidth speed.
MedBridge supports iOS version 14 and above.
MedBridge supports Nougat/v7 and above. This translates to Android SDK level 24.
Computers must have a minimum of the following specifications:
If an element fails to load there may be an issue with browser security settings.
To access MedBridge and its videos, the following domains need to be added to your allow list:
To receive emails from customer service or your account manager, the following email domains need to be added to your allow list:
To receive account related notifications like password resets, knowledge track assignments, and account creation confirmations, the following IP addresses and domains need to be added to your allow list:
To receive product newsletter updates, the following email addresses need to be added to your allow list:
To receive notifications about live webinars that you’re registered for, the following email address needs to be added to your allow list:
If your organization has firewall restrictions that limit network access to specific websites, your firewall settings will need to be updated to allow access to the following domains and ports:
If your organization’s firewall uses a trusted proxy server, the proxy will need to be configured to allow traffic to *.opentok.com and *.tokbox.com.
If your organization is unable to set above firewall/proxy rules to allow the *.tokbox and *.opentok domains, the above TCP/UDP ports will need to be opened against the specific IP address ranges below. It is recommended that the required domains are safelisted instead of using the IP ranges due to periodic updates to the IP address ranges.
In addition to the bandwidth, video resolution, and browser prerequisites, once the firewall safelisting requirements have been met, run the video diagnostic test to ensure your organization meets the connectivity requirement to support a Telehealth call.
To learn more about the MedBridge Telehealth firewall and proxy requirements, visit the following article entitled "What are the TokBox network connectivity requirements?”
For frequently asked questions for technical troubleshooting a Telehealth call, please visit our Telehealth FAQ page
For the Testing Phase of an EHR integration with the MedBridge Application
The following domains need to be safe-listed to access MedBridge:
Note for Epic Applications:
Epic-hosted sites - Should add the provided domains to the Network safe-list
For Epic non-hosted sites - Will need to work with their Network team to add the domains to the appropriate safe-list.
For each build environment utilized you will need to add the list of domains provided above in the Browser Whitelist Editor within the Epic application.
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For groups of 5 or more, request a demo to learn about our solution and pricing for your organization. For other questions or support, visit our contact page.